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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What are Fins and Feathers?

Fins and Feathers is an online store offering a wide range of premium pet products and accessories for aquatic and avian pets. From high-quality fish tanks and bird cages to food and grooming supplies, we cater to all your pets' needs.

2. Do you ship internationally?

Yes, we ship to select international locations. Shipping fees and delivery times vary based on the destination. Please check our shipping policy page for more details or contact customer support for specific inquiries.

3. What is your return and refund policy?

We offer a 30-day return policy for unused and undamaged products in their original packaging. Once we receive the returned item, a refund will be processed within 5-7 business days. Some exclusions apply; refer to our refund policy for complete information.

4. How can I ensure the products are safe for my pet?

We prioritize your pet’s health and safety by partnering with trusted brands and conducting quality checks on all products. Each item comes with detailed instructions, and our team is available to help you choose the best options for your pet.

5. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to monitor your order status in real-time through our website or the courier’s platform.

6. Do you offer advice on pet care?

Yes, our website features a blog and a dedicated pet care section with expert tips and guides for aquatic and avian pets. You can also contact our customer support team for personalized advice.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are secure and encrypted for your safety.

8. How do I choose the right products for my pet?

Our product pages include detailed descriptions and specifications to help you choose the right items for your pet. Additionally, our customer support team is available to guide you based on your pet’s specific needs.

INFORMATION ABOUT US

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